Sales Policy (English) <-- LOOKS NICE
日本語Conditions of Specific Trade Law
| Seller: | SAWA VAUGHTERS |
| Representative Director: | Sawa Vaughters |
| Location | Arakawa-ku, Arakawa Tokyo 7-46-1-1505 116-0002 Japan |
| Telephone: | 03-3819-5640 |
| Business Hours: | 10:00〜18:00 |
| email: | info@sawavaughters.com |
| Website: | https://staging.sawavaughters.com |
| Price of Goods: | Please refer to the product information page. |
| Additional Fees: | ● Shipping Shipping is based on location. Shipping fee will be shown on the checkout page after entering your address. ●In case of bank transfer Transfer fee will be paid by the customer. |
| Period of Delivery | ● Around one week after order has been processed （※Excluding pre-orders and custom-made items） ● Pre-orders and custom-made items will take 3-4 weeks to be ready for shipping (May take longer depending on the item） ● Please note, delivery date is not guaranteed |
| Methods of Payment: | Bank transfer, credit card |
| Return / Cancellation Policy | ● As a rule, we do not accept cancellation, bundling and change after ordering. ● In case of return / exchange, please contact us by e-mail or phone within 7 days after delivery. (Limited to unused items) *Please understand that we cannot accept returned items if the item has been used or it is over 7 days after delivery. ※In the case of return of goods by customer, the customer will be responsible for all shipping and refund fees. ※Please note that actual items may vary slightly from the online images. (If you have any questions regarding the item, please contact us before purchasing.) ● In the case of defective item, wrong size, etc. on our part, we will cover the return shipping fee and second shipping fee for delivery to customer. Customer will still be responsible for initial shipping fee. |
| For Overseas Customers | |
| ● In case of shipping errors or damaged products, please contact us at the following email: | E-mail ： info@sawavaughters.com（English or Japanese ok） |
| ● Delivery Period / Shipping Fees Delivery Method | *Orders will be sent by EMS. Tracking your EMS parcel: https://www.post.japanpost.jp/int/ems/index_en.html |
| Delivery Period | *Items will arrive 1-2 weeks after the order is confirmed (depending on the country.） *We can not specify the date and time for arrivals. |
| Shipping Fees | Shipping is based on location. Shipping fee will be shown on the checkout page after entering your address. |
| ● Customs/Duties | *Any customs or duties will be paid by the customer. *Customs and duties differ depending on country or region. Please contact the customs bureau of your country for details. |
| ● Duty Free | We do not offer duty free purchases for international orders |
| ● Pre-orders / Custom-made Items | *Orders will be shipped when all items are available. ＜e.g.＞ If an order contains some pre-order items, package will be sent once all the items are available. *Actual arrival times may vary depending on the situation. |